Number of weeks: 2
Required books?: Yes
Live video session?: No
Part of a certification or series of courses?: No
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This course builds on the foundation learned in Bridges Not Walls: Communicating With Those Who Are Grieving. You must complete that course before participating in this one.
In this course we will learn about what to say, what not to say, what to do, and what not to do at a time of bereavement. You’ll be more likely to reach out if you know what to say. Yes, helping a hurting person can be a bit scary. So if we have the desire to reach out and help, why do we hesitate? Because we grapple with the questions like “What do I say?” “What do I do?” “What should I avoid?” We want to do the right thing and say what will help, but we’re not sure what will accomplish that.
That’s where this course comes in. It will offer the knowledge, wisdom, and resources you need to confidently and competently help family, friends, and acquaintances when they need comfort and support.
Before becoming significantly involved in helping others, you need to be aware of a problem that none of us are immune to. It has different names, including compassion fatigue, helper shutdown, or helper burnout, and it can happen to doctors, nurses, counselors, First Responders, and anyone involved in helping others. You become emotionally drained by caring to much. It’s stress from wanting to help another person.
Students are required to have a copy of What to Say When You Don’t Know What To Say, by H. Norman Wright, for this course.
This course is eligible for 1.0 CEU.
About the Instructor
Annette Arnold-Pflaum is an ordained senior chaplain and is the founder and president of Wisteria Ministries. She has specialized in grief support and crisis counseling since the beginning of 2015.
Sr. Chaplain Annette is a Nationally Board Certified Chaplain [BCC], and has been a State of Nevada Licensed Minister since 2014. She is also a Certified Lay Minister in the United Methodist Church and holds a certificate in Congregational Leadership.
A retired nurse, Annette holds a bachelor’s degree in psychology/family studies and associate degrees in education and para-medicine. She is a graduate of the Chaplaincy Nevada Theology Academy, where she is now an instructor, and has completed their advanced Clinical Pastoral Training.
Annette is honored to be the Teaching Lead of the Nevada State Chaplains Task Force: Crisis and Critical Response Team, which assists first responders, state officials, government entities and agencies, and Nevada citizens in times of disasters or other crises. Annette was part of the team that was on hand to assist after the 1 October Shooting in Las Vegas in 2017.
Having been a student herself with BeADisciple, Annette understands the benefits and joys of online education, and is excited to share those benefits with others!
Students in Part 1 Said…
“The course material was very complete and easy to understand. It was thought provoking and relevant. The “homework” allowed us to put the principles we learned into practice. I highly recommend this course and instructor.”
“The information for each session was readable and helpful.”
“The instructor spent lots of time reviewing and commenting on assignments, and provided very helpful feedback.”