We’re sorry you’re having trouble with Blackboard!  While some issues are beyond our control, we’d like to have as much information as possible about the problem you’re experiencing to see if there’s any way it can be fixed.  Please fill out the following error reporting form to tell us about the issue you’re experiencing.

Blackboard Issue Reporting Form

Your Name (required)

Your Email Address (required)


Course title and ID# for the course in which you are experiencing trouble in Blackboard.

Are you a student or the instructor in this course? StudentInstructor


When did you experience the problem?
Time Zone:

Which of these were you using when you experienced the problem with Blackboard: a computer, a mobile device/smart phone, or a tablet?

What brand is that computer or device (Windows/Microsoft, Apple, etc.)?

If you were on a mobile device or tablet, were you using the Blackboard app (instead of your device's web browser)?
YesNoWasn't on a mobile device
(The Blackboard app (Apple|Android) is now required when accessing Blackboard on a mobile device or tablet)

Which internet browser and version were you using at the time (i.e. Internet Explorer 11, Chrome 64, Firefox 52)? (if you are unsure, click this link and copy what it says into the box below)

What Operating System or iOS were you using? (if you are unsure, click this link and copy what it says into the box below)

How did you reach the Blackboard login page?

Does this problem have to do with videos? YesNo

Which activity, task, or tool was involved in the issue? Put another way, what were you trying to do when the problem occurred?

Please describe (giving as much detail as possible) what happened when you experienced the problem, including what you were doing when this occurred:

What did you click on just prior to the incident?

What solutions have you tried to fix or overcome the problem?

If you have a screenshot of the problem to share, that would be helpful to us.
I am attaching a screenshot of the problemYesNo


Thanks for your information!

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